Terms & Conditions

Delivery policy

Orders paid by debit or credit card or bank transfer

Where software is being supplied on CD orders will be sent out as soon as possible. Orders are not usually sent out on weekends, Bank Holidays and other holidays advertised by us as closed days.

Where software is being supplied on a download basis, you will receive an email from us, sent to the email address you entered when completing your card details, advising you of your Registration Code. These emails are prepared manually so may take a short while to be sent to you; your patience is appreciated.

Payment by cheque

We are sorry but we do not accept payment by cheque or postal order.

Cancelled Orders

Orders may be cancelled at any time up until we send you the email advising you of your Registration Code, where software has been provided by download, or we have posted your order, where software has been ordered on CD. After this time you should follow the instructions in the "Returns & Refunds" section below.

Returns & Refunds

Software supplied by download

Where software has been downloaded and the buyer has purchased a Registration Code, refunds cannot be made once the Registration Code email has been sent by us.

Software supplied on CD

Where software has been purchased on CD you have the right to cancel within seven days of receipt of the goods. You must return the goods to us, complete and unopened, and advise us that you require a refund. When the goods have been received by us and found to be in satisfactory condition the refund will be applied as detailed below. We reserve the right to deduct a reasonable fee where goods are not returned in a satisfactory condition.

All refunds will be made to the card account used to purchase the software, or by cheque, where the purchase was made by cheque, or by bank transfer where the purchase was made by bank transfer. The amount of the refund will be limited to the amount paid by the customer when making the purchase. The cost of returning items to us will not be refunded.

Privacy Policy

Customer name and email details may be kept on file by us for the sole purpose of advising customers when software updates, software upgrades and related products are available.

Where customer card details are provided to us over the telephone or via mail, these details are kept by us only until the order has been fulfilled after which time they are destroyed.

Customer details will not be passed on by us to a third party unless agreed by the customer or as dictated by UK law.